Frequently asked questions
AutoSupport functionality is currently implemented in the appliance(s) listed at the following link.
See AutoSupport supported platforms.
Note:
Appliances running on earlier versions of software can upgrade to the latest appliance-specific software release for proactive hardware monitoring capabilities.
Yes. Cohesity AutoSupport is included at no extra cost with the maintenance services purchased with the appliance. Cohesity AutoSupport is aimed to improve the registration and support experience for appliance customers. The long term mission of AutoSupport is to provide high reliability, availability, and serviceability to the Cohesity appliance.
Current appliance releases do not provide any remote access or configuration change capability.
Cohesity does not validate client-side certificates, as they are self-signed.
Yes, server certificates are issued by a trusted authority.
No. Cohesity appliance does not support any local certificate authority.
No. The Call Home data collector only looks at volume performance metadata and does not inspect the content of the data that is stored on the volumes.
The system is designed to sweep a designated directory structure for files to be packaged as part of the DataCollect process. A file can possibly be copied to that directory structure and subsequently transmitted to Cohesity. However, the timing of such a process is precise, and the data is not held for any length of time before transmission.
Yes. Call Home is an outbound-only connection.