Error messages displayed during the preupgrade check
The following table lists the error messages that you may come across during the preupgrade check, which runs automatically when you start the appliance upgrade:
Table:
Error message | Recommended action |
|---|---|
Errors that are displayed during the system self-test. | The appliance runs a self-test to check the current status of the various appliance components. Review the checks for which the status is displayed as FAILED. Try to correct the issue and retry the operation. If the issue persists, use the support data-collect command to collect logs and contact Veritas Technical Support. |
V-409-776-30019: The password for user username will expire in number_of_days days. | Change the password before upgrading the appliance. Change the password using the Admin> passwd username command. |
V-409-776-1111: One or more USB devices are attached to the appliance. | Remove all the attached USB mass storage devices from the appliance, and then try again. |
V-409-776-30014: The docker daemon is not configured correctly. | Contact Veritas Technical Support and refer them to article 100051459. |
V-409-776-30053: The password for user username is set to the default password. | For increased security, forced password changes are enforced to ensure that known default passwords do not exist on the system. Change the default password before upgrading the appliance. Change the password using the Admin> passwd username command. |
V-409-776-30054: The password for the IPMI user username is set to the default password. | For increased security, forced password changes are enforced to ensure that known default passwords do not exist on the system. Change the default password for the IPMI user before upgrading the appliance. Change the password using the Admin>ipmi passwd username oldpassword new_password command. |
V-409-776-30078: GRUB configuration file check failed. | The file |
V-409-776-30026: One or more server certificate files are missing. V-409-776-30027: The local client certificate file is not configured correctly. V-409-776-30028: MongoDB is not configured with the correct certificate key file. | Contact Veritas Technical Support and refer them to article 100052338. |
V-409-776-30029: The certificate is not valid. | Local or remote CA certificate fingerprint is not present in the Tomcat keystore. Contact Veritas Technical Support and refer them to article 100052338. |
V-409-776-30048: A previous uncomplete upgrade process was detected. | There can be multiple reasons for this issue. Collect the logs using the support data-collect command, and then contact Veritas Technical Support. |
V-409-776-30025: Database service might be down for various reasons. | Collect the logs using the support data-collect command, and then contact Veritas Technical Support. |
V-409-776-30052: Insufficient free space for the MongoDB database. Contact Veritas Support to delete analysisReport, componentHealthStatus, inventory, unknownEvents, and event databases and restart the MongoDB service. | Contact Veritas Technical Support to delete the analysisReport, componentHealthStatus, inventory, unknownEvents, and event databases and restart the MongoDB service. |
V-409-776-1112: The appliance isn't 3340/3350. | The appliance model is not an Access appliance. The downloaded software release update is for an Access appliance model. |
V-409-776-1105: The current appliance version is same as the software release update version. | View the software version running on the appliance using the show appliance status command. Download a newer software release update from the Veritas Download Center. |
V-409-776-1106: This appliance has already been running with a version that is greater than the patch version. | View the software version running on the appliance using the show appliance status command. Download a newer software release update from the Veritas Download Center. |
V-409-776-1121: Version check failed. | Contact Veritas Technical Support. |
V-409-776-1120: The space size is not enough. | Contact Veritas Technical Support to free up space by deleting unwanted files. |
V-409-776-1013: Logic Volume /dev/system/config usage over 30G. | Delete unwanted files and retry the operation. |
V-409-776-30033: Unable to resize directoryname during an upgrade. | The amount of space used by directoryname is greater than the allocated size sizeM. Free up space by deleting unwanted files from directoryname. |
V-409-776-1117: The cluster is not in a valid state for upgrade. A cluster should contain at least two nodes. | Unable to retrieve the node list because of an internal error. Contact Veritas Technical Support. |
V-409-776-1113: The cluster is not in a valid state for upgrade. One or more nodes are not in the cluster. | Both the nodes must be a part of the cluster with node status set to RUNNING. Contact Veritas Technical Support. |
V-409-776-1114: The cluster is not in a valid state for upgrade. Appliance version is not consistent across the cluster. | The appliance version must be the same for both the nodes in the cluster. Contact Veritas Technical Support. |
V-409-776-1115: The cluster is not in a valid state for upgrade. Access software version is not consistent across the cluster. Contact Veritas Technical Support to resolve this issue. | The Access software version must be the same for both the nodes. Contact Veritas Technical Support. |
V-409-776-1118: Pre-upgrade network interface card (NIC) consistency check failed. There is a mismatch between the NICs installed on the cluster nodes. | The NICs on both the nodes must be of the same specifications. Contact Veritas Technical Support. |
V-409-776-1116: The cluster is not in a valid state for upgrade. The shared Configuration partition is not properly mounted on the attached storage. | The shared configuration volume is not mounted correctly on the attached storage. Contact Veritas Technical Support. |
V-409-776-30114: The FIPS mode for MSDP is enabled but the FIPS configuration file is not present in the catalog file system of a WORM-enabled Veritas Data Deduplication instance. | Contact Veritas Technical Support and refer them to article 100055226. |
V-409-776-1125: One or more disks under a volume are not in proper state. | One or more disks reported unhealthy status. Contact Veritas Technical Support. |
V-409-776-30020: Appliance cannot be upgraded if Veritas Volume Replicator (VVR) is configured. | Contact Veritas Technical Support. |
V-409-776-30034: Unable to start the appliance upgrade because volume recovery tasks are in progress. | Contact Veritas Technical Support. |
V-409-776-30035: Unable to start the appliance upgrade because host-based NetBackup client is configured with Veritas Data Deduplication. | Contact Veritas Technical Support to unconfigure the host-based NetBackup client, perform an upgrade, and configure container-based NetBackup client. |
V-409-776-30036: Unable to start the appliance upgrade because an erasure-coded volume is present in the cluster. | File systems with erasure-coded layout are deprecated in version 7.4.3 and are no longer supported. Contact Veritas Technical Support. |
V-409-776-30038: Unable to start the appliance upgrade because an NFS-Ganesha (GNFS) server is set up for the cluster. | NFS server support for the NFS-Ganesha server (GNFS) is deprecated in version 7.4.3. Use the NFS> server switch command from the Access command-line interface to switch to a kernel-based NFS server. |
V-409-776-30039: Unable to start the appliance upgrade because the appliance is not configured to use a Network Time Protocol (NTP) server or the NTP server is disabled. | At least one NTP server must be configured for the cluster. Unlike in earlier releases, configuring NTP is not optional. To configure or enable the NTP server, use the system ntp command from the Access command-line interface. |
V-409-776-30040: Unable to start the appliance upgrade because an FTP server is configured for the cluster. | Support for FTP is deprecated. Unconfigure the FTP server before upgrading the appliance. |
V-409-776-30041: Unable to start the appliance upgrade because deduplication is enabled for file systems. | Support for file system deduplication is deprecated in version 7.4.3. Disable file system deduplication before upgrading the appliance. |
V-409-776-30044: One or more VxFS file systems are full. Unable to start the appliance upgrade because there is no free space on one or more VxFS file systems. | Contact Veritas Support and ask them to refer to article 100052630. |
V-409-776-30079: Unable to start the appliance upgrade because replication jobs running. | Pause the replication jobs using these command-line interface commands: Replication> continuous show to get the list of file systems that are configured for continuous replication, Replication> continuous status fs_name to display the replication status, and Replication> continuous pause fs_name to pause any replication jobs that are running. |
V-409-776-30086: Private network settings are not configured as expected. | Contact Veritas Support and refer them to article 100054849. |
V-409-776-30087: Syntax validation failed for the Veritas Cluster Server (VCS) configuration file. | Contact Veritas Support and refer them to article 100054029. |
V-409-776-30067: Failed to retrieve the node status because there was an issue with vxlogview unified log command. | Contact Veritas Technical support and refer them to article 100052760. |
V-409-776-1110: The service group check failed. | All the service groups are not online. Use the support services autofix command from the Access command-line interface to resolve this problem. |
V-409-776-30174: One or more VDD instances are running on MSDP 16.0 or 17.1 version which is not supported or one of the VDD instances is host-based and in unconfigured state. | Upgrade all 16.0 and 17.1 containers to a higher version. If any of the VDD instances is host-based and in unconfigured state, reconfigure the VDD instance to container-based using the dedupe reconfig command. |
V-409-776-30181 3005 UID is used by some other local user. | Find the username of 3005 UID using the getent passwd 3005 command in support shell environment. Delete this user from GUI or Access Clish and then add back the user again. |
V-409-776-30181: 3005 UID/GID is not free on the cluster. |
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V-409-776-30183: Unable to start the appliance upgrade operation because replication jobs are in running state | Stop the replication service and try again. To stop the replication:
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V-409-776-30185: Integrity validation failed for routing configuration file. | Contact Technical Support and ask them to refer to article 100075306. |
V-409-776-30191: Unable to start the Appliance upgrade as encrypted volumes are present on the cluster. | Remove the encrypted volumes and retry the operation. |
V-409-776-30192: Unable to start the Appliance upgrade as CIFS shares are present on the cluster. | Remove the CIFS shares and retry the operation. |
V-409-776-30190: Unable to start the Appliance upgrade as iSCSI services are configured on the cluster. | Unconfigure iSCSI services and retry the operation. |
V-409-776-30189: Unable to start the Appliance upgrade as cloud services are configured on the cluster. | Unconfigure cloud services and retry the operation. |
V-409-776-30188: Unable to start the Appliance upgrade as the Episodic replication service is configured on the cluster. | Unconfigure episodic replication service and retry the operation. |