Resolving GUI startup issues

Access Appliance GUI accessibility issues occur if specific ports are inaccessible. Ports might be turned off on the node or on the network switch. Veritas selectively opens ports at the network switch.

To use the Access Appliance GUI after installing Access Appliance

Obtain the console virtual IP address by using the network ip addr show command.
Use the console IP with the port number 14161 to access the Access Appliance GUI.
Example:
```
https://console IP address:14161
```
Log on to the Access Appliance GUI using the admin user name and password.

If this does not work, verify the GUI set up.

To verify the GUI set up

Check the /opt/VRTSnas/log/isagui_config.log file to verify that the GUI is properly configured.
If there are any problems during the configuration, the problems are reported in this log file.
You need to allow ports 5634 and 14161 to be accessible remotely.
Open these ports by executing the following commands.
You must log on as the root user.
```
# /etc/init.d/iptables save
# /etc/init.d/iptables stop
```
Turn off the firewall on start up:
```
# chkconfig firewalld off
```
The commands work if there is no network switch-based firewall in the environment. Otherwise you need to contact the network administrator to open these ports.
Ports must be opened before the GUI is configured. Otherwise you should rerun the GUI configuration. Before you rerun the GUI configuration, try connecting the browser to the management console.
You can verify if a port is accessible by running the following command:
```
telnet hostname/ipaddress 14161
```
If the port is not opened or not listened to, the connection waits forever. Try connecting with a random port that is not open. You see a difference in behavior.

Restart if the web server is not running.

# /opt/VRTSnas/pysnas/bin/vamgmt -h

# /opt/VRTSnas/pysnas/bin/vamgmt status

# ps -ef | grep node

After running the ps -ef | grep node command, the results should show:

/opt/VRTSnas/isagui/ext_modules/node /opt/VRTSnas/isagui/application/server.js production

You should be able to connect to the GUI and be able to log on.
If data is not properly discovered or not seen in the GUI, run the following commands:
```
export EXTRA_LOG=1
```
```
/opt/VRTSnas/pysnas/bin/isagui_cluster_perf.py --full
```
If there are any errors, check the log file.
```
/opt/VRTSnas/log/isagui_cluster_perf.log
```

Resolving GUI startup issues

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