Gathering device logs with the DataCollect command
You can use the support data-collect command to gather device logs. You can share these device logs with the Veritas Support team to resolve device-related issues.
Along with the operating system, IPMI, and storage logs, the DataCollect command now collects the following logs as well:
Access product logs
Command output logs
Patch logs
File System logs
Test hardware logs
CPU information
Disk performance logs
Memory information
Hardware information
To gather device logs with the DataCollect command
- Log on to the Access Appliance shell menu of the desired node.
- Type the support data-collect command to gather storage device logs:
Gathering release information Gathering disk performance logs Gathering command output logs Gathering dmidecode logs Gathering ipmitool sel list logs Gathering ipmitool sel writeraw logs Gathering fwtermlog logs Gathering AdpEventLog logs Gathering smartctl logs Gathering ipmiutil command output Gathering BMC Debug logs Gathering Seagate storage array logs Gathering cpu information Gathering memory information Gathering os logs Gathering dfinfo logs Gathering vxprint logs Gathering patch logs Gathering autosupport logs Gathering sysinfo logs Gathering sdr logs Gathering adpallinfo logs Gathering encinfo logs Gathering cfgdsply logs Gathering cfgdsply logs for LTR Gathering ldpdinfo logs Gathering pdlist logs Gathering fru logs Gathering adpbbucmd logs Gathering sas3ircu logs Gathering sas3ircu display logs Gathering adpalilog logs Gathering Test Hardware logs Gathering Access product logs All logs have been collected in /log/DataCollect.zip Log file can be collected from the appliance shared folder - \\\logs\APPLIANCE Share can be opened using 'support collect-logs share open' The Log files DataCollect-XXXX9000918-20180201012500.tar.gz collected from the appliance are sent to AutoSupport servers. The data transmission may complete in several minutes or longer due to file size , network status, appliance performance and other reasons. =======================End of DataCollect=========================================
The appliance generates the device log in the /log/DataCollect.zip file.
- Copy the
/log/DataCollect.zipfile to your local folder by using the following command:[access-8.2] dl365g10p-016v01.xxx.yyy.com > system software share open - [Info] Created an NFS share for sharing the patches. - [Info] You can access the NFS share at dl365g10p-016v01.xxx.yyy.com:/inst/patch/appliance/available. To ensure appliance security, use the 'system software share close' command to remove the share after downloading the required patches.
- You can send the DataCollect.zip file to the Veritas Support team to resolve your issues.
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