About the support command

The support command lets you access and upload the relevant logs and configuration files for troubleshooting.

The following table describes the options and arguments for the support command.

Table: The options and arguments for the support command.

Option and its description	Argument	Description
MSDP-history Access the MSDP history files.	tail	Append the last 10 lines of each file to standard output. This command requires the following parameters: file Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
	collect	Collect files for transferring to the target host. This command requires the following parameters: mmin Find files that are modified n minutes ago. Same as mmin option in find command. For example, 15, +15, -15. pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. mtime* Finds files that are modified *n24 hours ago. Same as mtime** option in find command. For example, 2, +2, -2.
	ls	List information about the FILEs. Use the dir parameter to enter the directory name.
	scp	Securely transfer selected files to the target host. This command requires the following parameters: scp_port Specifies the port to connect to on the remote host. scp_target Specifies the target host and path for transferring files. Use the user@host:/directory path/ format. This is a required parameter.
	cat	Concatenate files and print on the standard output. Use the file parameter to enter the file name.
	grep	Print lines that match patterns. This command requires the following parameters: pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. This is a required parameter. file* Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
process Displays information about the MSDP processes.	MSDP-process	Display the MSDP processes.
	htop	Display the CPU and memory information.
	atop	Display information about the operating system.
	pidstat	Display the PID statistics.
	memory-usage	Displays the free and used memory.
software Displays information about the software.	show-MSDP-version	Display the MSDP version.
software Displays information about the software.	show-OS-version	Display the operating system information.
MSDP-log Access the MSDP log files.	tail	Append the last 10 lines of each file to standard output. This command requires the following parameters: file Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
	collect	Collect files for transferring to the target host. This command requires the following parameters: mmin Find files that are modified n minutes ago. Same as mmin option in find command. For example, 15, +15, -15. pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. mtime* Finds files that are modified *n24 hours ago. Same as mtime** option in find command. For example, 2, +2, -2.
	ls	List information about the files. Use the dir parameter to enter the directory name.
	scp	Securely transfer selected files to the target host. This command requires the following parameters: scp_port Specifies the port to connect to on the remote host. scp_target Specifies the target host and path for transferring files. Use the user@host:/directory path/ format. This is a required parameter.
	cat	Concatenate files and print on the standard output. Use the file parameter to enter the file name.
	grep	Print lines that match patterns. This command requires the following parameters: pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. This is a required parameter. file* Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
hardware Displays information about the hardware.	cpumem	Display the CPU and memory information.
MSDP-config Access the MSDP configuration files.	tail	Append the last 10 lines of each file to standard output. This command requires the following parameters: file Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
	collect	Collect files for transferring to the target host. This command requires the following parameters: mmin Find files that are modified n minutes ago. Same as mmin option in find command. For example, 15, +15, -15. pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. mtime* Finds files that are modified *n24 hours ago. Same as mtime** option in find command. For example, 2, +2, -2.
	ls	List information about the FILEs. Use the dir parameter to enter the directory name.
	scp	Securely transfer selected files to the target host. This command requires the following parameters: scp_port Specifies the port to connect to on the remote host. scp_target Specifies the target host and path for transferring files. Use the user@host:/directory path/ format. This is a required parameter.
	cat	Concatenate files and print on the standard output. Use the file parameter to enter the file name.
	grep	Print lines that match patterns. This command requires the following parameters: pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. This is a required parameter. file* Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
diskio Displays information about the disk I/O.	iostat	Displays the information about the disk I/O.
	vmstat	Displays the information on the wait on the disk I/O.
	nmon	Display the information about the monitor system.
	disk-volume	Display information about the disk volume.
syslogs Access the system logs.	tail	Append the last 10 lines of each file to standard output. This command requires the following parameters: file Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
	collect	Collect files for transferring to the target host. This command requires the following parameters: mmin Find files that are modified n minutes ago. Same as mmin option in find command. For example, 15, +15, -15. pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. mtime* Finds files that are modified *n24 hours ago. Same as mtime** option in find command. For example, 2, +2, -2.
	ls	List information about the FILEs. Use the dir parameter to enter the directory name.
	scp	Securely transfer selected files to the target host. This command requires the following parameters: scp_port Specifies the port to connect to on the remote host. scp_target Specifies the target host and path for transferring files. Use the user@host:/directory path/ format. This is a required parameter.
	cat	Concatenate files and print on the standard output. Use the file parameter to enter the file name.
	grep	Print lines that match patterns. This command requires the following parameters: pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. This is a required parameter. file* Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
proc Access process information about the pseudo-filesystem.	tail	Append the last 10 lines of each file to standard output. This command requires the following parameters: file Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.
	ls	List information about the FILEs. Use the dir parameter to enter the directory name.
	cat	Concatenate files and print on the standard output. Use the file parameter to enter the file name.
	grep	Print lines that match patterns. This command requires the following parameters: pattern Specify the naming pattern to find and select matching files and folders. For example, spoold, or spad. This is a required parameter. file* Enter the filename. This is a required parameter. options Enter the supported options for grep: -i, -w, -E, or tail: -f, -n.

Here are some examples of the support command usage:

support MSDP-log ls dir=spoold
support MSDP-log ls dir=spad/sof1vm08.tec.com/spoold/spad/072320.log
support MSDP-log cat file=pdde-config.log
support MSDP-log cat file=spad/sof1vm08.tec.com/spoold/spad/072320.log
support MSDP-log tail file=pdde-config.log
support MSDP-log tail file=pdde-config.log options="-f"
support MSDP-log tail file=pdde-config.log options="-n 5"
support MSDP-log tail file=spad/sofia11vm08/spoold/spad/072320.log options="-f -n 5"
support MSDP-log grep file=spad* pattern=sessionStartAgent options="-r"
support MSDP-log grep file=pdde-setup.log pattern="pid  455"
support MSDP-log grep file=pdde-setup.log pattern="Pid" options="-w -i"
support MSDP-log grep file=spoold* pattern="Pid" options="-w -i -r"
support MSDP-log grep file=pdde-setup.log pattern="MSDP-X|PureDisk" options="-w -i -r -E"

Examples to uploading logs, history, or config files:

Uploading logs is a two-step process:

Run the collect command for the desired category to collect files of interest. For example:

support MSDP-log collect pattern=spoold* mmin="+2"
support MSDP-history collect
support MSDP-config collect
support syslogs collect pattern=crash mmin="-2"

Transfer files using scp command
Run the scp command from any category to create a tarball of all previously collected files (from all categories) and transfer the tarball to the target host using the scp protocol.
support MSDP-config scp scp_target=user@example.com:/tmp

About the support command

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