Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. Cohesity Alta SaaS Protection Administrator's Guide
  3. Perform restores using Administration portal
  4. About Salesforce Data, Metadata, and CRM Content restore and Sandbox seeding
  5. Limitations of Salesforce Data restore
Cohesity Alta SaaS Protection Administrator's Guide

Limitations of Salesforce Data restore

Following are the limitations of the Salesforce data restore for the current release:

  • Restore with schema mismatch:

    Restores fail if the target schema differs from the schema at the time of the backup.

    Note:

    If the schema in the target organization is an extension of the schema at the time of backup and remains compatible, the restore will function.

    See Guidelines for Schema changes in Salesforce organization to prevent restore failures.

  • Restore limitations due to API limitations:

    • Emails with attachments uploaded via the Salesforce Lightning portal to the Account object are restored to draft status, including their attachments.

      For more information, refer to the following link:

      About EmailMessage

    • The Public URL and password of files in Salesforce cannot be restored.

      The DistributionPublicUrl and Password fields are stored in the ContentDistribution table and are not updatable.

      You must recreate the Public URL and assign a new password after restoring the document (if the document was publicly distributed).

    • The image in the ContentNote cannot be backed up.

  • ContentNote is a non-restorable object. To restore it, you must restore it via ContentDocument.

  • The restore from the End-User portal is not supported.

  • The restore can fail if the target schema is incompatible with the schema captured at the time of the backup. You must update the target schema before initiating a data restore.

  • If the Record type functionality is enabled for any object, older records with a Record type equal to Null cannot be restored.

  • If the Export location is configured by the VASP Backup Admin, the Private Library Documents of the non-VASP Backup Admin are not restored to their own library. Instead, these documents are restored in the VASP Backup Admin's Private Library.

  • Some Salesforce fields, such as Currency, are internally stored as Double data types. As a result, these values are rounded off when backed up.

  • A few objects are not supported for the backup and restore. Refer to the following topics to know to get the list:

    See Salesforce Objects not supported for backup.

    See Salesforce Objects not supported for restore.

Feedback

Was this page helpful?
Previous

Restore Salesforce files/documents in Public/Shared libraries (Unstructured data restore)

Next

Salesforce Objects not supported for restore

Feedback

Was this page helpful?