About AutoSupport and Call Home
AutoSupport is a set of infrastructures, processes, and systems that enhance the support experience through proactive monitoring of appliance hardware and software. AutoSupport also provides automated error reporting and support case creation.
Call Home provides information regarding appliance component states and status. AutoSupport correlates the Call Home data with other site configuration data that is held for technical support and error analysis. With AutoSupport, the customer support experience is greatly improved.
More information about AutoSupport and Call Home is available in the Appliance AutoSupport Reference Guide at the following site: