Resetting multifactor authentication
If a user with multifactor authentication changes or loses access to their mobile device and cannot sign in, use one of the following procedures to reset multifactor authentication for that user. After a reset, the user is forced to reconfigure multifactor authentication the next time that they sign in.
To reset multifactor authentication for a Flex Appliance Console user
- Sign in to the Flex Appliance Console as a security administrator and navigate to the Access management page.
- Click the Actions menu to the right of the user that you need to reset and click Reset multifactor authentication.
If multifactor authentication for the hostadmin user is configured on more than one mobile device, you may not need to reset multifactor authentication if you lose access. Instead, ask someone who still has access to share the QR code or the key and use them to add the account back to your authenticator app.
The other user can view the QR code and the key with the following command in the Flex Appliance Shell:
show user mfa key
If no other devices have access, use the following procedure to reset multifactor authentication for the hostadmin user.
To reset multifactor authentication for the hostadmin user in the Flex Appliance Shell
- Sign in to the Flex Appliance Console as a security administrator.
- Click the Help and support icon in the top-right corner of the page. Under Reset multifactor authentication, click the hostadmin user for the node that you need to reset.