Resetting multifactor authentication on a primary or a media server instance
If a user with multifactor authentication changes or loses access to their mobile device and cannot sign in, use the following procedure to reset multifactor authentication for that user. After a reset, the user is forced to reconfigure multifactor authentication the next time that they log in.
To reset multifactor authentication on a primary or a media server instance
- Log in to the instance as the appadmin user.
- Run the following command:
/usr/openv/netbackup/bin/goodies/nbmfacfg -reset -user <username>
Where <username> is the user that you need to reset.
Note:
If you have any remote users that were added with the vssat command, you must use the nbseccmd -resetMFA command to reset them instead. See the NetBackup Commands Reference Guide for details.