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  1. Home
  2. NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide
  3. Section II. NetBackup Snapshot Manager for Cloud maintenance
  4. Troubleshooting NetBackup Snapshot Manager for Cloud
  5. Connection to Amazon Linux 2023 or Alma Linux machines fail
NetBackup™ Snapshot Manager for Cloud Install and Upgrade Guide

Connection to Amazon Linux 2023 or Alma Linux machines fail

On Amazon Linux 2023/Alma Linux:

  • When using the on-host agent method, connection to Amazon Linux 2023/Alma Linux machines fail with the following error message:

    Error loading Python lib '/tmp/_MEI0tlDLn/libpython3.9.so.1.0': dlopen: libcrypt.so.1: 
    cannot open shared
  • When using the agentless method, connection to Amazon Linux 2023/Alma Linux machines fail with the following error message:

    The agent has been abruptly terminated on the remote host. Channel not open for sending

The above issue occurs when the operating system libcrypt.so.1 native library is not available on Amazon Linux 2023/Alma Linux machines.

Workaround:

On Amazon Linux 2023/Alma Linux machine, install the libxcrypt-compat package using the following command:

sudo dnf install libxcrypt-compat

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