To resolve a pending request

1. Insert the requested volume in a drive that matches the density of the volume that was requested.
2. Open the NetBackup web UI.
3. On the left, click Storage > Tape storage. Then click on the Device monitor tab.

4. In the Pending requests pane, select the request and note the contents of the following columns of the request:

   • Density

   • Recorded media ID

   • Mode

5. Find a drive type that matches the density for the pending request.
6. Verify that the drive is up and not assigned to another request.
7. Locate the drive. Then ensure that the drive and the pending request are on the same host.
8. If necessary, get the media, write-enable it, and insert it into the drive.
9. Wait for the drive to become ready, as explained in the vendor's drive equipment manual.
10. Locate the request. Then click Actions > Assign request.
11. Verify that the request was removed from the Pending requests pane.
12. Click on the drive name, then click on the Drive status tab.

    Verify that the job request ID appears in the Request ID column for the drive.