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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 9308

NetBackup status code: 9308

Message: Failed to read the certificate revocation list (CRL).

Explanation: The CRL is not present or there was an issue reading it.

Recommended Action: Do the following, as appropriate:

  • If NetBackup CA-signed certificate is used for communication: On all the hosts that are involved in the communication, examine the unified logs for nbpxyhelper (OID 486).

  • Examine the legacy logs for nbcertcmd.

  • For a Windows server, verify that the following directories exist:

    install_path\NetBackup\var\vxss\crl

    For a clustered master server:

    install_path\NetBackup\var\global\vxss\crl

  • For a UNIX server, verify that the following directories exist:

    /usr/openv/var/vxss/crl

    For a clustered master server:

    /usr/openv/var/global/vxss/crl

  • For a Windows server, verify in the certmapinfo.json files that the crlPath values point to a valid path for the CRL:

    install_path\NetBackup\var\vxss\certmapinfo.json

    For a clustered master server:

    install_path\NetBackup\var\global\vxss\certmapinfo.json

  • For a UNIX server, verify in the certmapinfo.json files that the crlPath values point to a valid path for the CRL:

    /usr/openv/var/vxss/certmapinfo.json

    For a clustered master server:

    /usr/openv/var/global/vxss/certmapinfo.json

  • Run the following command for the master server:

    ./nbcertcmd -getCRL -server master_server_name

If external CA-signed certificate is used for communication:

  • On all hosts that are involved in the communication, examine the unified logs for nbpxyhelper (OID 486).

  • Examine the legacy logs for nbcertcmd.

  • For a Windows server, verify that the following directories exist:

    install_path\NetBackup\var\vxss\crl
  • For a UNIX server, verify that the following directories exist:

    /usr/openv/var/vxss/crl
  • Verify if above directory contains all the required valid CRLs (as per ECA_CRL_CHECK setting).

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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