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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 9869

NetBackup status code: 9869

Message: Failed to get Deployment Summary for Snapshot Manager.

Explanation: The following can cause this issue:

  • Snapshot Manager, NetBackup, and cloud provider network connectivity.

  • Connectivity issues with the Snapshot Manager to cloud network connectivity when the Snapshot Manager is located in the cloud.

Recommended Action: Try one of the following as appropriate:

  • Check your network connectivity with the Snapshot Manager, NetBackup, and cloud provider.

  • Resolve any network issues with netstat or similar network diagnosis tool.

  • Review and update the Snapshot Manager credentials using Edit Server option.

  • Review and update the cloud provider credentials or secret key.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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