NetBackup status code: 629
Message: no message was received from bptm
Explanation: This error is returned when no message is received from the bptm process in response to the command or query that was executed by using bptm.
Recommended Action: Look for additional error messages in the following logs: the NetBackup error log and the debug logs for bpsynth on the master server and bptm on the media server. A system condition (insufficient memory, file system full, insufficient swap space) on the media server may prevent the bptm process from sending the response. Verify the network connectivity between the master and the media server. If no explanation is found for the failure and the problem persists, contact customer support and send the appropriate logs.
A complete list of required logs and configuration information is available.
See "Logs to accompany problem reports for synthetic backups" in the NetBackup Logging Reference Guide.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.