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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 8443
NetBackup™ Status Codes Reference Guide

NetBackup status code: 8443

Message: Incorrect username or password in the secret <secret-name> in namespace <namespace>.

Explanation: This issue occurs in the following scenarios:

  • Occurs when the primary server is authenticated based on the provided primary server inputs such as primary server name and secret name in the media server CR.

  • The secret name that is used in the primary server deployment and provided in media server CR may not match. This name can be verified using the following commands:

    kubectl describe PrimaryServer <primary-server-cr-name> -n <namespace> and kubectl describe MediaServer <media-server-cr-name> -n <namespace>

  • The username and password in the secret and are used in the primary server, must be the same as the ones that are in the secret within the media server CR.

Recommended Action: Ensure that the username and password that is defined in the secret and used in the PrimaryServer CR are same as the secret used in the MediaServer CR.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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