NetBackup status code: 9271
Message: Failed to retrieve trusted certificate for SpanFS server.
Explanation: This error occurs when NetBackup cannot retrieve the trusted certificate from the SpanFS server during configuration or SpanFS credentials updates. This prevents the establishment of a secure connection between NetBackup and the SpanFS server.
Possible reason of the failure is that NetBackup could not parse the certificate because of invalid certificate format, corrupted certificate, missing or incomplete certificate details.
Recommended Action: If the automatic trust certificate retrieval fails, configure or update the SpanFS server manually, using REST API or tpconfig command.
To configure or update the SpanFS server, SpanFS CA certificate is required.
Refer to article to retrieve the SpanFS CA certificate:
To configure SpanFS server, use the POST API '/netbackup/storage/storage-server' endpoint.
To update SpanFS server credentials, use the PATCH API '/netbackup/storage/storage-server' endpoint.
To configure SpanFS server
- Create a storage server of type SpanFS using the fully qualified domain name (FQDN) of the cluster.
/usr/openv/netbackup/bin/admincmd/nbdevconfig -creatests -storage_server cluster_FQDN -stype SpanFS -media_server media_server
- Add credentials for the SpanFS server.
/usr/openv/volmgr/bin/tpconfig -add -storage_server server_name -stype SpanFS -sts_user_id user_ID [-password password] [-st storage_type] [-ca_file_path SpanFS_CA_certificate_path]
To update SpanFS server credentials
- /usr/openv/volmgr/bin/tpconfig -update -storage_server server_name -stype SpanFS -sts_user_id user_ID [ password password] [ -ca_file_path SpanFS_CA_certificate_path]
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