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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. NetBackup status codes
  4. NetBackup status codes
  5. NetBackup status code: 5431
NetBackup™ Status Codes Reference Guide

NetBackup status code: 5431

Message: The requested operation did not get a response from the NetBackup appliance.

Explanation: The requested operation did not get a response from the NetBackup appliance within the configured timeout.

Recommended Action: The default timeout is set to 60 seconds. Configure a new timeout on the NetBackup master server. After the timeout is configured on the master server, confirm the NetBackup appliance is active and retry the operation.

  • On Windows: Add a registry DWORD entry that is called APPLIANCE_TIMEOUT with a value in seconds at HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\CurrentVersion\Config

  • On UNIX: Change the APPLIANCE_TIMEOUT setting in the bp.conf file

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.

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