NetBackup status code: 9103
Message: Unexpected response from the web service.
Explanation: This error can be due to the following reasons:
The client failed to parse the HTTP response from the master server.
The client may have made a web service request to a back-level master server.
Recommended Action: Do the following, as appropriate:
Upgrade the back-level master server.
On the master server, examine the unified logs on the NetBackup server for nbwebservice (all OIDs).
On the host where the error occurred, examine the legacy logs for nbcertcmd.
On all of the hosts involved in the communication, examine the unified logs for nbpxyhelper (OID 486).
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.