NetBackup status code: 1294

Message: Time-out has occurred sending the JSON string to the NetBackup key management utility.

Explanation: The time-out occurs at the time of retrieving the key record details from External Key Management Service (EKMS). The time-out may be because of the EKMS server name or a port is not configured in KMS configuration.

Recommended Action: See the errorDetails in the JSON output for additional details.

Verify the KMS server name and the port number in the KMS configuration using the nbkmscmd -listKMSConfig command. If everything seems to proper in the KMS configuration, run the nbkmscmd -validateKMSConfig -name <KMS Configuration Name> command.

A retry of the same operation can resolve the issue. For more details, review the nbkmiputil and nbwebservice logs. If the issue persists, visit the Cohesity Technical Support website. The Cohesity Technical Support website offers additional information to help you troubleshoot this issue.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.