NetBackup status code: 9863
Message: Failed to save CA certificate for Snapshot Manager.
Explanation: The following can cause this issue:
Incorrect permissions to add certificates to NetBackup certificate store (
/usr/openv/var/global/cloudpoint).Certificate parsing failed.
NetBackup service user does not own the NetBackup certificate store (
/usr/openv/var/global/cloudpoint) and so the user does not have permissions for this path.
Recommended Action: Try one of the following as appropriate:
Confirm the correct permissions for the NetBackup certificate store (
/usr/openv/var/global/cloudpoint).Check the format of Snapshot Manager certificate using the /config/snapshot-mgmt-servers-cacerts/{snapshotMgmtServer}/ports/{port} API.
Only
pemformat is supported.Add or modify the Snapshot Manager configuration using the tpconfig command. Run the tpconfig command as a root user. This action re-assigns the ownership of the root certificate path or the certificate file to the NetBackup service user.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.