NetBackup status code: 3019

Message: Base snapshot ID is unknown to get diff.

Explanation: There is no full backup snapshot ID to get the vendor change tracking information.

Recommended Action: Perform the following, as appropriate:

Update the policy schedule to create full backup first and then create an incremental backup.
When a new NAS volume is added or discovered in the NAS-Data-Protection policy, perform a backup using the full schedule.
Adjust the snapshot copy retention setting to ensure that the snapshot is available when an incremental backup starts.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.