NetBackup status code: 6431
Message: Failed to connect a network resource using windows API.
Explanation: The administrator share of the target host is not accessible from the recovery host for agentless files or folders restore.
Recommended Action: As a part of agentless files and folders restores operation, the SMB Admin share is created from the recovery host on the target host with the credentials provided by user. This error is seen when the target host for agentless restore has a Windows OS and the administrator share of the target host is not accessible from the recovery host. Verify the following items on the target host:
Firewall exceptions are set up correctly.
File and printer sharing is enabled.
GPO/Software restriction policy or an antivirus software does not block access.
Target host is accessible with valid credentials.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.