NetBackup status code: 8424
Message: Error in fetching the StatefulSet <sts-name> from the namespace <namespace-name> for the MediaServer <MediaServer -name>.
Explanation: There was an error in retrieving the existing MediaServer StatefulSet or the StatefulSet was deleted from the cluster. A clean-up from a previous uninstallation of NetBackup deployment was not done properly.
Recommended Action: Perform the following as appropriate:
Check the NetBackup operator logs for details using the following command:
kubectl logs <netbackup-operator-pod-name> netbackup-operator -n <netbackup-operator-namespace>
Verify that RBAC permissions are correct. Refer to the NetBackup Deployment on Azure Kubernetes Cluster (AKS) Administrator's Guide.
Check your cluster for issues and verify that the configuration is correct. Verify that it meets the expected prerequisites for NetBackup deployment. Refer to the NetBackup Deployment on Azure Kubernetes Cluster (AKS) Administrator's Guide.
Check the Kubernetes documentation for statefulset details: https://kubernetes.io/docs/concepts/workloads/controllers/statefulset/
If the setup is a fresh deployment and the backup and the recovery jobs are not configured:
You may delete the CR by removing mediaServers section in
environment.yaml(user needs to save the mediaServer data to reuse it in next step) and apply the changes using the following command:kubectl apply -f <environment.yaml>
Recreate the MediaServer CR again by updating the
environment.yamlwith the MediaServer section that was deleted earlier and apply the changes using the following command:kubectl apply -f <environment.yaml>
The NetBackup environment and its resources are deleted and recreated again.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.