NetBackup status code: 3830

Message: NetBackup Windows primary server does not support backup and restore of databases with multi-byte or non-English characters in their name.

Explanation: A backup job for the AWS RDS instance database having multi-byte or non-English characters in database name fails for a primary server running on a Windows platform.

Recommended Action: You can use a primary server running on a Linux platform to run the backup of the AWS RDS instance that has multi-byte or non-English characters in the display name.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.