NetBackup status code: 7477
Message: Failed to get active and encrypted disk pools details.
Explanation: NetBackup encountered a database query level error when it attempted to get the details of the active and the encrypted disk pools.
Recommended Action: Perform the following as appropriate:
Review the NetBackup Troubleshooting Guide for additional information about the error.
Increase the logging level and retry the operation.
Collect the web service logs from the time of the error and contact Cohesity Technical Support. The web service logs are located in either
/usr/openv/netbackup/logs/nbwebserviceorinstall_path\Veritas\NetBackup\logs\nbwebservice.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.