NetBackup status code: 5402
Message: OS Authentication error - Could not connect to the database. Please check the OS credentials
Explanation: A connection to the database cannot be established using the operating system credentials provided.
When using external credentials, you can see this error:
When service of ECMS server is down or these is some connectivity issue with the ECMS server.
When password is changed but not updated in CyberArk as it takes time to sync the password.
Recommended Action: Confirm that the credentials are properly set. On Windows, you may need to replace a process level token. First, select . Then, expand Local Policies in the left pane, click , and double-click in the right pane. Add the user you want to run the client policies as. Restart the server for this right to take effect.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.