Troubleshooting a KVM discovery or a validate operation

Recommended action: Ensure sure that the KVM host is reachable and that NetBackup services are up.

If the virtual machine disk files did not reside on the storage pool during the backup, the pre-recovery check fails if the user attempts to restore to the original location. In this case, restore to an alternate location. By default for this kind of restore, the Destination storage pool and the Destination volume values are empty for the virtual machine. Select the wanted values before you continue with the restore.

The bpbrm logs on the media server contain the following message:

12:41:49.943 [3275984.3275984] <2> get_bpfis_msg: bpfis buff: FTL - Unable to 
quiesce VM filesystem. 
Verify the QEMU guest agent is installed and running.
12:41:49.943 [3275984.3275984] <32> get_bpfis_msg: from client alpine2: FTL - Unable 
to quiesce VM filesystem. 
Verify the QEMU guest agent is installed and running.
12:41:49.944 [3275984.3275984] <2> set_job_details: Tfile (12): LOG 1752774109 32 
bpbrm 3275984 from client 
alpine2: FTL - Unable to quiesce VM filesystem. Verify the QEMU guest agent is 
installed and running.
12:41:49.944 [3275984.3275984] <2> send_job_file: job ID 12, ftype = 3 msg len = 146, 
msg = LOG 1752774109 32 
bpbrm 3275984 from client alpine2: FTL - Unable to quiesce VM filesystem. Verify the 
QEMU guest agent is installed and running.

This error can occur if the Virtual machine quiesce option is selected without the option Perform snapshot without quiescing if quiesced snapshots fail for the backup policy.

A snapshot may fail if the virtual machine can't be quiesced. This error usually means that the QEMU agent isn't installed or isn't running on the guest system. To fix this issue, you can either resolve the QEMU agent issue on the guest VM to allow for a successful quiesce operation. Or, select the option Perform snapshot without quiescing if quiesced snapshots fail option.

The KVM advanced attribute Virtual machine quiesce is enabled by default and requires that the QEMU guest agent is installed. If not, the backup fails.