The tpconfig utility cannot find SpanFS cluster

This issue occurs when the required storage server has not been created before running the tpconfig command.

The tpconfig is a NetBackup utility used to configure and manage tape devices and OpenStorage (OST) storage servers. When working with the storage, tpconfig helps register the storage server with NetBackup by specifying credentials, server type, and certificate paths.

Cause:

The most common reason for this error is that the storage server was not created using the nbdevconfig command. Without this step, tpconfig cannot retrieve the necessary storage server information.

Error message:

# tpconfig -add -storage_server <storage_server_IP> -stype SpanFS -sts_user_id <user> -password <password> -ca_file_path /tmp/ca.pem
Failed to obtain storage server information to <storage_server_IP>: Error = 2050200
Authorization failed for OpenStorage server <storage_server_IP>

Resolution:

Ensure that the storage server is created using the following command before running tpconfig:

nbdevconfig -creatests -storage_server <storage_server_IP> -stype SpanFS -media_server `hostname`

Once the storage server is properly configured, tpconfig should be able to connect and complete the setup successfully.