NetBackup status code: 5978

Message: Failed to refresh the certificate revocation list (CRL) and security level.

Explanation: This error can be due to following reasons:

Recommended Action: Failed to fetch the CRL via the HTTP request
Failed to save the CRL on the disk
Failed to fetch the security level via the HTTP request
Failed to update the certmapinfo.json with CRL and security level information
Failed to get the CRL because a client in the DMZ could not connect to the HTTP tunnel on the media server

Recommended Action: Do the following, as appropriate:

On the master server, examine the unified logs on the NetBackup server for nbwebservice (OID 466 and 484).
On the media server, examine the pbx (OID 103), nbpxytnl (OID 490), and nbpxyhelper (OID 486) logs. pbx is logged to the following directories:
Windows: install_path\VxPBX\log
UNIX: /opt/VRTSpbx/log
Ensure that the following are online:
- NetBackup Master server
- NetBackup Web Management Console service (nbwmc)
- NetBackup relational database (NBDB)
On the host where the error occurred, examine the legacy logs for nbcertcmd.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.