NetBackup status code: 9897
Message: Failed to reassign the ownership of the root certificate path or file to the service user.
Explanation: This issue happens because the NetBackup service user does not own the NetBackup certificate store (/usr/openv/var/global/cloudpoint) and so the user does not have permissions for this path.
Recommended Action: Perform the following as appropriate:
Add or modify the Snapshot Manager configuration using the tpconfig command. Run the tpconfig command as a root user. This action re-assigns the ownership of the root certificate path or the certificate file to the NetBackup service user.
Review and re-assign the ownership and permissions for the NetBackup certificate store (
/usr/openv/var/global/cloudpoint) to the NetBackup service user.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.