Troubleshooting Amazon Snowball and Amazon Snowball Edge issues

Disk pool creation fails

Disk pool creation fails when the cloud storage properties are changed to Amazon Snowball endpoint. The following error is encountered:

No Volumes found.

To troubleshoot:

Ensure that the OFFLINE_TRANSFER_MODE storage server property is set to PROVIDER_API.

Restore fails

Restore fails with the following error:

The specified key does not exist.

The image to be restored was not successfully imported to cloud. Re-run the duplication-to-cloud operation for that image and perform the restore.

Run the bpduplicate command. See the NetBackup Command Reference Guide.

Import to cloud fails

Run the duplication-to-cloud operation for that image. Use the bpduplicate command. See the NetBackup Command Reference Guide.

For any other issues, ensure that the configuration is done properly. Refer to the NetBackup with Amazon Snowball and Snowball Edge Configuration Checks tech note.