Email Template Customization Screen
Use the Email Templates screen to customize the email messages that are sent during restore and backup operations. When you click , the changes are stored in the database.
You must have the Admin Settings access right to customize email templates.
- Go to Settings > Email Templates.
- Select the template that you want to update.
- Edit the subject and message for each required language.
- Click Save.
To restore the factory default subject and message for a template, click .
In releases earlier than 11.2, customized email templates were stored as XML files in the Website\EmailTemplates folder. Starting with 11.2, customizations are stored only in the database. Existing XML customizations are not imported automatically during upgrade.
Before you upgrade, copy any customized XML files from the previous installation's
Website\EmailTemplatesfolder to a safe location. The upgrade replaces the installation directory and removes those files.After the upgrade, open each customized template in > .
Re-enter the subject and message by using your saved XML files as a reference.
Click to store the customizations in the database.
After this one-time step, manage email templates only from the Email Templates page.
Include the database in your backup procedures to preserve customized templates. Future upgrades do not require copying XML files.