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  1. Home
  3. NetBackup™ Snapshot Manager for Data Center Administrator's Guide
  5. Upgrading NetBackup Snapshot Manager for Data Center
  7. Upgrading NetBackup from a version earlier than 11.1
NetBackup™ Snapshot Manager for Data Center Administrator's Guide

Upgrading NetBackup from a version earlier than 11.1

While upgrading NetBackup from a version prior to 11.1, you may encounter error scenarios if the NetBackup Snapshot Manager for Data Center is unreachable or down during the upgrade. Follow the troubleshooting procedure gives in this section.

Upgrading NetBackup primary server on Linux

During the upgrade, the NetBackup primary server attempts to set the workload type parameter of the Snapshot Manager for Data Center to ALL. If Snapshot Manager for Data Center is down or unavailable, the installer displays this warning message and logs the same message in the install trace log located in the /tmp directory.

Reason: Failed to get version for Snapshot Manager

To work around the issue, follow these steps:

  • Ensure that the Snapshot Manager for Data Center is accessible from the NetBackup primary server.

  • Verify that Snapshot Manager for Data Center is enabled in the NetBackup UI.

  • Ensure the all the Snapshot Manager for Data Center services are running.

  • Ensure that all the containers are in healthy state.

Upgrading NetBackup primary server on Windows

During the upgrade, the NetBackup primary server attempts to set the workload type parameter of the Snapshot Manager for Data Center to ALL. If Snapshot Manager for Data Center is down or unavailable, the installer logs a warning message in the Successful_PrimaryServer_Upgrade_<version>.txt file. This file is located in the following location:

<install drive>\ProgramData\Cohesity\NetBackup \InstallLogs\Successful_PrimaryServer_Upgrade_<version>.

Look for this warning message:

Unsupported API version of Snapshot Manager. Operation failed.

To verify that the NetBackup Snapshot Manager for Data Center has the workload set to ALL, run the following command:

/usr/openv/volmgr/bin/tpconfig -dsnapshotmanagers

If the workload type parameter is not set to All, follow these steps:

  • Ensure that the Snapshot Manager for Data Center is accessible from the NetBackup primary server.

  • Verify that Snapshot Manager for Data Center is enabled in the NetBackup UI.

  • Ensure the all the Snapshot Manager for Data Center services are running.

  • Ensure that all the containers are in healthy state.

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