Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ for Cloud Object Store Administrator's Guide
  3. Troubleshooting
  4. Recovery Job does not start
NetBackup™ for Cloud Object Store Administrator's Guide

Recovery Job does not start

Explanation

Recovery to the original bucket gives the error "Unable to retrieve asset details". Occurs even if the Cloud object store account with the same name is used during backup.

Workaround

Do the following:

  1. Use the same Cloud object store account in the web UI.
  2. Try to recover to a different bucket in the same account. This action refreshes the cache.

    You can force cache refresh even by using asset API with no-cache to fetch all assets of cloudObjectStoreAccount (/netbackup/asset-service/workloads/cloud-object-store/assets/?filter=assetType eq 'cloudObjectStoreAccount') Make sure that the account is listed in the output.

  3. Now, again use the original bucket recovery option and perform the recovery.

Feedback

Was this page helpful?
Previous

Recovery for the original bucket recovery option starts, but the job fails with error 3601

Next

Restore fails: "Error bpbrm (PID=3899) client restore EXIT STATUS 40: network connection broken"

Feedback

Was this page helpful?