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  1. Home
  2. NetBackup™ for Cloud Object Store Administrator's Guide
  3. Troubleshooting
  4. The bucket is list empty during policy selection
NetBackup™ for Cloud Object Store Administrator's Guide

The bucket is list empty during policy selection

Explanation:

In NetBackup, you can add a Cloud object store account by adding a region entry, without specifying a correct region location constraint. The account gets added successfully because some private clouds might not have a region configured.

When you are using such an invalid region in an account, the bucket list may return empty.

Workaround:

Do the following:

  1. Call the getBucketLocation API on the bucket to retrieve the correct location constraint for your account configuration.

    If the API returns a blank location constraint, use 'us-east-1' as the region location constraint.

  2. Correct the region details by editing the account configuration. See Adding Cloud object store accounts.
  3. To edit the cloud configuration, do the following:
    • On the left, click Host Properties.

    • Select the required primary server and connect it. Click Edit primary server.

    • Click Cloud storage.

    • Optionally, enter your cloud provider name in the search field, to filter the list.

    • In the row corresponding to your cloud provider service host, enter the correct region details and save.

Alternatively, delete the account and recreate it with the correct region location constraint.

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