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  1. Home
  2. NetBackup™ for MongoDB Ops Manager Administrator's Guide
  3. Troubleshooting
  4. Troubleshooting MongoDB Ops Manager issues
NetBackup™ for MongoDB Ops Manager Administrator's Guide

Troubleshooting MongoDB Ops Manager issues

For more information about MongoDB Ops Manager troubleshooting, verify the following details:

  • Verify the Job Details section of the job on the Activity monitor page for the failures.

  • Verify the following logs:

    Auto-discovery log files (/usr/openv/logs)

    • ncfnbcs

    Backup log files (/usr/openv/netbackup/logs)

    • bpbrm

    • nbaapidiscv

    • bpbkar

    Recovery log files (/usr/openv/netbackup/logs)

    • bprd

    • nbaapireq_handler

    • tar

    Asset/Backup/Recovery API (/usr/openv/logs)

    • nbwebservice

Note:

For API call failures, also check MongoDB Ops Manager logs such as mms0.log and mms0-access.log.

In earlier releases, transaction log backups were referred to as oplog backups. In this release, they are referred to as TLOG (transaction log) backups.

Limitation: Incremental (INCR) backups under specific load conditions

Workaround and guidance

  • Avoid running incremental backups immediately after rapid data or schema changes

  • Allow sufficient time for data to stabilize and synchronize across replica set nodes before starting incremental backups

  • When possible, use FULL backups or Transaction log (TLOG) backups instead of relying solely on incremental backups until this issue is resolved

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