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  1. Home
  2. Cohesity Data Cloud for NetBackup™ Administrator's Guide
  3. Troubleshooting
  4. Direct-IO plug-in is not installed
Cohesity Data Cloud for NetBackup™ Administrator's Guide

Direct-IO plug-in is not installed

NetBackup does not include the Direct-IO plug-in by default. Therefore, the plug-in must be installed separately. If the plug-in is not installed, you may encounter an error when attempting to configure a SpanFS storage server.

Example error:

# nbdevconfig -creatests -storage_server <storage_server_IP> -stype SpanFS -media_server `hostname`
Could not connect to storage server. Please verify that (<storage_server_IP>) is a valid storage server of the required type and is reachable on the network. If an OpenStorage plug-in is required for this storage server, verify it is installed.
Failed to create storage server <storage_server_IP>, host is unreachable

To resolve this issue, install the Direct-IO plug-in on both the NetBackup client and the NetBackup media servers.

See Installing the Direct-IO plug-in on NetBackup media server.

See Installing the Direct-IO plug-in on NetBackup client.

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