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  1. Home
  2. NetBackup™ Deduplication Guide
  3. Configuring and managing universal shares
  4. Troubleshooting issues related to universal shares
  5. Troubleshooting universal share configuration issues
NetBackup™ Deduplication Guide

Troubleshooting universal share configuration issues

How to troubleshoot a failed installation or configuration

To configure a universal share, ensure that instant access is enabled on the storage server. For more information about instant access, see the following guides:

  • NetBackup for VMware Administrator's Guide

  • NetBackup for Microsoft SQL Administrator's Guide

To ensure that instant access is enabled on the storage server

  1. Log on to the storage server and run the following command (build your own (BYO) only):

    /usr/openv/pdde/vpfs/bin/ia_byo_precheck.sh

  2. Review the pre-condition checking results and the configuration results:

    /var/log/vps/ia_byo_precheck.log (BYO only)

    /usr/openv/pdde/vpfs/vpfs-config.log (BYO and appliance configurations)

    In the following example, several required services are not running:

    [root@rhelnbu06 ~]# /usr/openv/pdde/vpfs/bin/ia_byo_precheck.sh
    Mon Apr 13 12:42:14 EDT 2020 Try to get storagepath
    Mon Apr 13 12:42:14 EDT 2020 Storage ContentRouter config path is
       /msdp/etc/puredisk/contentrouter.cfg
    Mon Apr 13 12:42:14 EDT 2020 Storagepath is /msdp
    Mon Apr 13 12:42:14 EDT 2020 File system for partition /msdp is
       ext2/ext3
    Mon Apr 13 12:42:14 EDT 2020 File system for partition /msdp/data
       is ext2/ext3
    Mon Apr 13 12:42:14 EDT 2020 **** Hardware Virtualization not
       supported, Instant Access browse may be slow ****
    Mon Apr 13 12:42:14 EDT 2020 **** system memory support 50 vpfs
       livemounts ****
    Mon Apr 13 12:42:14 EDT 2020 **** nginx service required by
       Instant Access is not running ****
    Mon Apr 13 12:42:14 EDT 2020 **** smb service required by
       Instant Access is not running ****
    Mon Apr 13 12:42:14 EDT 2020 **** docker service required by
       VMware Instant Access is not running ****
  3. Resolve the issues that are identified in the log. For example, restart any services that are required for instant access.
How to check for universal share capability

To ensure that the storage server has universal share capability

  1. Make sure that the storage service is running NetBackup 8.3 or later.
  2. Log on to the storage server and run the following command:

    nbdevquery -liststs -U

    Make sure that the InstantAcess flag is listed in the command's output.

    If the flag is not listed, see one of the guides mentioned above to enable instant access on the storage server.

  3. Run the following command:

    nbdevconfig -getconfig -stype PureDisk -storage_server storage_server_name

    Make sure that the UNIVERSAL_SHARE_STORAGE flag is listed in the command's output.

    If the flag is not listed, create a universal share on the storage server:

    See Create a universal share.

How to start or to stop a universal share

A universal share can be started, restarted, or stopped with NetBackup services:

  • Use the following command to start or restart a universal share:

    netbackup start

  • Use the following command to stop universal share:

    netbackup stop

Whenever a universal share is created on the NetBackup web UI, a mount point is also created on the storage server.

For example:

[root@rsvlmvc01vm309 vpfs.mnt]# mount | grep vpfs
vpfsd on /mnt/vpfs type fuse.vpfsd (rw,nosuid,nodev,relatime,user_id=0,
   group_id=0,default_permissions,allow_other)
vpfsd on /mnt/vpfs_shares/aa7e/aa7e83e5-93e4-57ea-a4a8-81ddbf5f819e
   type fuse.vpfsd (rw,nosuid,nodev,relatime,user_id=0,group_id=0,
   default_permissions,allow_other)

In this example, aa7e83e5-93e4-57ea-a4a8-81ddbf5f819e is the universal share's ID. This ID is found on the details page of the universal share in the NetBackup web UI: On the left, click Storage > Disk storage > Universal Share and then select the universal share to view its details.

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