NetBackup status code: 8640
Message: Encryption error working with key tag.
Explanation: An error with a key tag occurred.
Recommended Action: Verify the ownership and the permissions of the files .credential_keystore and credjkskey. If necessary, allow read permission for the user account nbwebsvc. Then, retry the action.
The path to .credential_keystore is:
UNIX:
/usr/openv/var/global/wsl/credentials/.credential_keystoreWindows:
install_path\NetBackup\var\global\wsl\credentials\.credential_keystore
The path to credjskey (the file that holds the password to the credential keystore) is:
UNIX:
/usr/openv/var/global/credjkskeyWindows:
install_path\NetBackup\var\global\credjkskey
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.