NetBackup status code: 1260
Message: Key record was not found.
Explanation: Did not retrieve the key record details from the Key Management Service (KMS). This issue may be because an active key record is not found in a group.
Recommended Action: See the errorDetails in the JSON output for additional details.
Check whether required keys are present in Key Management Service (KMS) by running the following commands:
Get configured KMS information by running: nbkmscmd -listKMSConfig -name <kms_configuration_name>
If the
Enabled for Backupoption is set to false for the existing KMS server then set it to true state by running: nbkmscmd -updateKMSConfigIf the KMS configuration is not present for the KMS server then add a new KMS configuration with the
Enabled for Backupoption by running: nbkmscmd -configureKMS
Verify that the desired key groups are present in the KMS server where
Enabled For Backupis set to true.Get list of keys by running: nbkmscmd -listKeys -name <kms_configuration_name>
If the key is not present then run nbkmscmd -createKey -name <configuration name> -KeyName <name of the key to be created> -keyGroupName <name of the key group associated with the key> to add the key record to the KMS server.
If the issue persists, visit the Cohesity Technical Support website. The Cohesity Technical Support website offers additional information to help you troubleshoot this issue.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.