NetBackup status code: 2401

Message: Cannot connect to the back-end services on the primary server or the CDP gateway.

Explanation: This error indicates that the NetBackup services on the media server (CDP gateway) are not running or bprd is not running on the primary server.

Recommended Action: Start the services on the CDP gateway and the primary server using bp.start_all. Also, verify that there is network connectivity between the primary server and the CDP gateway.

Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.