Ensure that the client server list contains entries for the master server and any media servers that can be used during a backup or restore.

Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server.

Check ownership and permission on directories where files are restored.

Create the following log folders on the SQL Server, the front-end web server, the media server, and the master server:

install_path\NetBackup\logs\tar
install_path\NetBackup\logs\bpresolver
install_path\NetBackup\logs\bpbrm (media server)
install_path\NetBackup\logs\bprd (master server)

If you use granular restore technology (GRT), the following log folders also apply:

install_path\NetBackup\logs\ncf
install_path\NetBackup\logs\ncflbc
install_path\NetBackup\logs\ncfgre
install_path\NetBackup\logs\nbfsd
install_path\NetBackup\logs\spsv2ra

Check all SharePoint server Event Viewers (application and system) for any errors.

Connect to the server where the SharePoint front-end server runs and launch the restore using Backup, Archive, and Restore GUI.

Make sure that the restore is being launched correctly.

See the NetBackup for Microsoft SharePoint Administrator's Guide.

Correct the problems that you find and retry the restore.

If you need to restore a VMware job, you must ensure that the media server is added to the additional server list. To access this list in the NetBackup Administration Console, expand Host Properties > Master Server. Double-click the name of the server to view the properties. Select the Servers tab to display the server list. In the Servers properties dialog box, select the Additional Servers tab and add the media server to the server list.