NetBackup Appliance user interface notes
The following list contains the notes and the known issues that relate to the NetBackup Appliance Web Console and the NetBackup Appliance Shell Menu:
If you see a hardware error on the home page of the NetBackup Appliance Web Console, but the Monitor > Hardware page does not show the error, check the NetBackup Appliance Shell Menu to see the current status. The Monitor > Hardware page may not have some information that is available in the shell menu.
When you install a NetBackup client add-on package on the appliance, the Version after upgrade that displays on the NetBackup Appliance Web Console is incorrect. A client package installation does not affect the appliance software version. However, the web console displays the NetBackup version for the Version after upgrade.
The functionality of Active Directory (AD) user names is inconsistent, as described in the following scenarios:
NetBackup Appliance Web Console and NetBackup Appliance Shell Menu
These interfaces do not recognize Active Directory (AD) user names as case sensitive.
NetBackup Java Console
This interface does recognize Active Directory (AD) user names as case sensitive. When you enter these user names with all lowercase letters, access to the NetBackup Administrator's Console is granted. If you enter these user names with any or all uppercase letters, access to the NetBackup Backup, Archive, and Restore interface is granted.
The command Main > Settings > Security > Authentication > LDAP > Certificate set path name in the NetBackup Appliance Shell Menu does not allow path names with dashes. Path names with dashes are allowed in the NetBackup Appliance Web Console.
If your appliance is not provisioned, the following notification should appear on the NetBackup Appliance Web Console landing page:
Call Home service is not functional. Please contact Veritas Technical Support to verify if the system has been provisioned on Call Home server.
However, in certain cases, the notification does not appear. If the appliance date and time are not set per Network Time Protocol (NTP), the landing page only shows a notification to update the date and time. If you set the date and time per NTP, the Call Home notification appears.
Storage shelf connectivity and ID numbers for NetBackup 5250
The NetBackup Appliance Shell Menu may show incorrect information for storage shelf cable connections and ID numbers. The following describes the commands, the output messages, and the errors that may appear:
Monitor Hardware > ShowErrors
Failed. No Connection(s) Detected.
Monitor > Hardware > ShowHealth > StorageShelf Connection
May show Disconnected | ERROR intermittently.
Support > ShelfOrdering > Show
May show incorrect ID numbers for some storage shelves.
These are false reports and they do not affect appliance operations. UMI message alerts for these issues have been suppressed. Fixes for these issues are planned for an upcoming appliance release.
The Adapter page for hardware monitoring in the NetBackup Appliance Web Console currently shows accurate information only for the ID and the Status columns for a 5250 appliance. For complete adapter status information, log in to the NetBackup Appliance Shell Menu and enter the following command:
Main > Monitor > Hardware > ShowHealth > Adapter
A fix for this issue is planned for an upcoming appliance release.
The Support > Collect Inventory command fails if you attempt to run it on NetBackup Appliance 5240 models that do not include a QLogic QLE8442 card. Any model 5240 with I/O configuration H is exempt, as it is not iSCSI capable. Although the command output results with a corresponding failure message, the underlying hardware monitoring continues to work except for the
EthToolplug-in that handles SFP Alerts.When either one of the following appliance commands are run on an appliance with software versions 3.2 and later, they may not respond as expected and appear to hang:
Manage > FibreChannel > Clean
Manage > FibreChannel > Show
To resolve the issue, reboot the appliance and run the command again. If the problem persists, contact Support and refer them to article 100047385.
NetBackup web UI error during Instant Access (IA) operations
The following error message may appear while IA operations are running:
This issue may be caused by one of the following scenarios:
An appliance with version 3.3.0.1 was configured as an HA node but an MSDP partition was not configured during the initial configuration process.
The HA node has been upgraded from version 3.1 to 3.1.2, from 3.1.2 to 3.2, then from 3.2 to 3.3.0.1.
To resolve this issue, contact Technical Support and reference article 100048389.
Proxy Server configuration prevents changes to notification settings (software versions 4.1 and earlier)
If you have configured a Proxy Server to access the AutoSupport servers, the following error message may appear when you try to change the Notification Settings using the appliance web console:
To resolve this issue, contact Support and refer them to article number 100049271.
