Replacement procedure for memory (DIMMs)
This topic describes the process for replacing DIMMs that are faulty.
Identifying DIMM failure (performed by the CHS team)
Email alerts are generated for DIMM failures if SMTP is configured for AutoSupport. The alert includes the CPU and the slot the DIMM is missing or faulty.
The HPE Integrated Lights-Out (iLO) remote console shows the missing DIMM slots:
Replacing the DIMMs (performed by Veritas TSE)
To replace the DIMMs, complete the following steps:
- Sign in to the NetBackup Flex Scale infrastructure management UI and navigate to Monitor > Infrastructure > Nodes.
- On the node where the failure occurred, click the Actions menu (vertical ellipsis) from the right side of the row in the UI and click Shutdown node.
- Confirm that the node is shut down successfully. In the UI, you can view the notification at the top of the page.
- Replace the DIMM.
Completing the post-replacement tasks (performed by Veritas TSE)
After the hardware component is replaced, verify that the issue is resolved.
To verify that the issue is resolved, complete the following steps:
- Power on the server and wait till the node joins the cluster.
- Check the node state. Navigate to Monitor > Infrastructure > Nodes.
- Click Dashboard and check the status of the services.
- Verify that the replaced DIMMs show Good, in use status in the iLO remote console.
