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  1. Home
  2. NetBackup™ Flex Scale Release Notes
  3. Known issues
  4. Miscellaneous issues
  5. Exchange GRT browse of Exchange-aware VMware policy backups may fail with a database error
NetBackup™ Flex Scale Release Notes

Exchange GRT browse of Exchange-aware VMware policy backups may fail with a database error

When browsing for VMware Exchange images, the nblbc.exe service crashes and you may see a "Database system error or file read failed." error message. (4031473)

The NCFLBC debug log may contain the following messages:

VDDK-Warn: VixDiskLib: Failed to load vddkVimAccess.dll : ErrorCode = 0x7e.! 
(../BEDSContext.cpp:159),20:[fsys\shared]
Initial VirtApi DLL load check failed.  Will try again later. 
... failed to load bedstrace.dll.
VDDK-Panic: Failed to load vixMntapi (../BEDSContext.cpp:159)
Failed to initialize the VDDK sub system on this thread.
It may have been already initialized. (../BEDSContext.cpp:159)

This issue occurs because of a missing Microsoft Visual C++ redistribution package on the system. In this case, the nblbc.exe service crashes because of a missing vcruntime140_1.dll file.

Workaround:

Install the latest version of Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017 and 2019 packages to resolve the issue.

Refer to the following page for the latest installers:

https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0

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