User login fails from the NetBackup GUI with authentication failed error

In the NetBackup UI, the user login fails and you get the following error:

Authentication failed.

This occurs when the user tries to access the NetBackup UI. If the password has expired, the NetBackup login API returns authentication failed error and does not specify the reason for failure such as password expiration.

(IA-47930)

Workaround:

Log on to the NetBackup Flex Scale UI. A validation is performed and if your password has expired, you are directed to the Change password tab.