Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  3. NetBackup™ Flex Scale Best Practices and Troubleshooting Guide
  5. Troubleshooting NetBackup Flex Scale
  7. Collecting logs for cluster nodes
  9. Uploading logs to Veritas Support
NetBackup™ Flex Scale Best Practices and Troubleshooting Guide

Uploading logs to Veritas Support

You can share the logs with the Support personnel to help you diagnose problems.

  1. Use any one of the following options to log in using the user account that you created:

    • Use a user account with both Appliance Administrator and NetBackup Administrator role, or a user account with only an Appliance administrator role to log in to the NetBackup Flex Scale web interface https://ManagementServerIPorFQDN/webui where ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Cluster Management > Cluster settings > Diagnostics.

    • Use a user account with an Appliance Administrator role to log in to the NetBackup Flex Scale infrastructure management console https://ManagementServerIPorFQDN:14161 where ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Settings > Diagnostics.

      Note:

      If you access the NetBackup Flex Scale infrastructure management console by using the short host name from a node, set the DNS settings (name server, domain name, and search domain) or ensure that the entry for mapping the short host name to an IP address exists in the hosts file of the node.

  2. The existing log packages are displayed under Packaged logs.
  3. Click the package that you want to upload to and click Send.

    On the Send logs dialog box, select the following option, specify the details and then click Send.

    • Send using SFTP: Use the SSH File Transfer Protocol to upload the logs. Specify the following details to use SFTP:

      Field

      Description

      Server address

      Remote server name

      Port

      Port number. By default the SFTP server is configured to listen to port 22.

      User name

      User name to authenticate with the server

      Password

      Password to authenticate with the server

      Path

      Location to upload the logs

Feedback

Was this page helpful?
Previous

Collecting logs for cluster nodes

Next

Downloading logs

Feedback

Was this page helpful?