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  1. Home
  2. IT Analytics Help
  3. Section XVI. System Administration
  4. Working with Log Files
  5. About debugging IT Analytics

About debugging IT Analytics

IT Analytics logs exceptions. Often these exceptions do not indicate a problem with IT Analytics. However, if you experience system problems, Cohesity Support wants to help you troubleshoot your problem and interpret information in the log files. To speed up troubleshooting, provide the Cohesity Support with the appropriate log files. These log files are often specific to your operating system.

Log files are managed by a logging subsystem, which manages log file size and rolls and deletes old files. Log files are used only for audit trail or troubleshooting purposes and can be safely deleted.

Note:

When the portal/receiver or collector is upgraded, the logging configuration will be reset to the default values.

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