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  1. Home
  2. IT Analytics Help
  3. Section IV. End user
  4. Provide Portal access and user privileges
  5. Account lockout

Account lockout

A user is allowed five attempts to login. If the user is unable to remember the password after five attempts, the account is locked. This value can be overridden by a Super User by adjusting the setting under Advanced<System Configuration< Portal.

An administrator must reactivate the account before the user can login.

To unlock the account

  1. Click Admin>Users>Users and Privileges.
  2. Search for a user if required.

    See Searching for users and user groups.

  3. Select the user name and click Edit.
  4. Change the Active field from No to Yes.
  5. Click OK.

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Managing user group home pages (Administrator)

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