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  1. Home
  2. IT Analytics Licensing Guide
  3. Troubleshooting
  4. License install fails with 'License is already issued for another host' error
IT Analytics Licensing Guide

License install fails with 'License is already issued for another host' error

Sometimes, the IT Analytics license installation fails with the below error:

License is already issued for another host.

This error is mainly observed on Linux-based systems.

To fix this error:

  1. Ensure you enter the correct host string on the VEMS portal as displayed by the utilities, such as:
    /opt/aptare/utils/reportConfig.sh

    or

    /opt/aptare/utils/VxLicGetHostLock.sh

    The host string entered on VEMS must also include [sha512].

  2. reportConfig.sh and VxLicGetHostLock.sh use hostname --fqdn command to get the hostname of the system and to create the host string.

    Ensure hostname --fqdn returns a fully qualified host name. For example, the command output must have at least one dot (.) character.

  3. If the host is not configured with DNS, ensure that /etc/hosts file on the system has the host resolution of the IP of the system with the fully qualified host name as the first entry (<IP of the system> <FQHN of the system>).

    For example, a host with abc as host name and xyz.com as domain name:

    1.2.3.4  abc.xyz.com

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